CoreNet Global Summit, London 2017
London | 12-14 September 2017 | Lancaster London
Regular registration rates expire 7 August 2017

Breakout Sessions

Sponsored by:
M&G logo

13 September 2017 | 9:00 - 10:30

Opening General Session: The Challenge of Change

Market segments are converging, industry lines are blurring and companies that have long stood the test of time are being disrupted at lightning speed. The shifting geopolitical landscape – shaken by a surge of nationalism and a backlash against globalisation – is further complicating an already unpredictable business environment. During this powerful opening session economist, Linda Yueh, will examine global economic growth and business performance against the backdrop of today’s volatile geopolitical climate. This timely economic outlook will set the stage for author, Johan Norberg, who will focus on globalisation and the implications of change. Together their straight talk and insights will provide a deeper understanding of world events to help you excel in the shifting, changing boundaries of the world in which we partner, compete, and collaborate.

13 September 2017 | 11:00 - 12:00

AI & Machines: A Curse or Blessing for Corporate Real Estate?

Corporate Real Estate is facing an exciting disruptive wave in a time where we can observe fundamental innovations impacting people's life, their jobs, spaces around them as well as technologies and utilities of their daily life. Artificial Intelligence (AI) in the form of deep-learning machines or BOTs is starting to become part of our life and job.

13 September 2017 | 11:00 - 12:00

Elevating Corporate Real Estate

Do you influence your company’s direction? As a CRE executive do you know what you have to do to win over the C–Suite and elevate the CRE position? During this session, John Vazquez, SVP of Global Real Estate at Verizon will discuss his approach to ‘people first’ and how that philosophy been critical in his ability to elevate CRE. Insightful and practical, John will share strategies that have optimized the Verizon portfolio and increased shareholder value.

13 September 2017 | 11:00 - 12:00

Unilever’s Employee Experience: Partnering at its Best!

When Unilever’s CEO announced a transformational vision for the business its CRE team stepped up to the challenge. They became the driver of change by partnering with digital, technology and HR to transform the business. A focus on a single key concept- employee experience allowed this transformation to occur. Discover how Unilever's workplace team tackled the employee experience along-side the business's Change for Growth strategy and Zero Based Budgeting. A diverse panel representing HR, IT, and CRE will discuss how to knit together these functions and gain rapid internal buy in.

13 September 2017 | 11:00 - 12:00

Executive Track (by invitation only) - Leading through Uncertainty

Every year brings its share of events that take us by surprise and shake up the global economy. In this ever-changing economic landscape how can corporate occupiers stay a step ahead? How can they incorporate these unpredictable and often inter-connected events into their long-term planning and day-to-day decision-making? In this discussion Linda Yueh, Adjunct Professor of Economics at London Business School will examine the importance of creating resilience against external economic events, whilst balancing it with the need to be flexible and agile. In a small intimate group setting, this is an opportunity to ask questions and engage in discussions with your peers.

13 September 2017 | 11:00 - 12:00

Tuning Up: Tools & Approaches for Improving Workplace Wellbeing

Art in the workplace can lead to increased productivity and help make the workplace a living, breathing environment. However, workplace wellbeing cannot be achieved through art alone. As lines continue to blur within the workplace, employers are facing unprecedented pressure to understand what constitutes a working environment that promotes wellness.

13 September 2017 | 11:00 - 12:00

Next Generation Workplace - How Gen Z’s Will Impact the Workplace of the Future

If you are planning workspace for the future, you need to look at providing for a multi-generational workforce, enabled by technology and working in a more agile manner than ever before. The NEXT generational wave is about to hit the workplace and today's space planning decisions should anticipate them. What will they look like, and what will their impact on the way we work be? How will new advances in technology impact the workplace going forward? HOK has examined the theory of the Archetypes, the impact the Gen Z’s will have, and emerging differences in lifestyle, culture, and work styles and their effects on the Next Generation Workplace. This session will reveal characteristics of the Gen Z generation and the impact they will have on the workplace.

13 September 2017 | 13:30 - 14:30

Transformation in Africa and Empowering 'The Cheetah Generation'

Africa contains 7 of the 10 fastest growing economies in the world. It is a complex jigsaw of 54 countries with varied challenges and constraints. Rapid urbanisation is creating significant opportunities for socio-economic development, whilst putting pressure on infrastructure and resources, particularly energy. Africa's future requires strong political leadership to drive transformation through economic diversification, job creation and by tackling inequality.

13 September 2017 | 13:30 - 14:30

Progress: Reasons to Look Forward to the Future

This is an amazing time to be alive! What used to be scarce is becoming abundant. Yet we are told that the world is filled with scarcity. Our tendency is to pay much more attention to negative rather than positive news. How balanced is your worldview? During this session, acclaimed author, Johan Norberg will help you develop a better understanding of our rapidly changing world, our mental biases, and how to change behaviour as an antidote to pessimism.

13 September 2017 | 13:30 - 14:30

The Corporate Hotel: Employees Are Our Guests Too

As organisations grow, they inevitably become more bureaucratic and siloed. Unless you are familiar with the organisation and its culture, it is difficult to know how to get things done. Even in organisations where Customer Service is excellent, the experience for the organisation's own employees can be frustratingly difficult. The Westpac Group faced all the familiar challenges of moving their people from static to new agile work practices and technologies. Working with their partner, Colliers International, they adopted a novel approach to providing a solution “The Corporate Hotel” where employees are offered an outstanding customer experience. Taking the hotel analogy further, Westpac Group embraced a Concierge model to provide a simpler, more professional interface between employees and the range of specialist operational service offerings. Three years ago, the Corporate Hotel was a concept for a pilot floor. Today it is a rapidly growing service offering comprising of some 100 employees across eight corporate locations.

13 September 2017 | 13:30 - 14:30

How to Address Geopolitical Challenges from a Corporate Real Estate Perspective?

Never like before in the last decades geopolitical developments have today such a huge impact on corporate strategies. The impacts of the Brexit, the border adjustable tax plans of the Trump administration, the growing possibility of trade duties between Asian countries and Europe/the US are hot boardroom issues. This session gives not only an update on the very latest geopolitical developments, but also concrete ways how corporate real estate executives can contribute to a company’s response to these challenges. Practical examples of scenario analyses, contingency planning and organizing flexibility will be discussed with experts in an interactive setting.

13 September 2017 | 13:30 - 14:30

CoreNet UK Chapter – Transparency in the Communities

CoreNet Global Knowledge Communities provide innumerable opportunities for membership enrichment and knowledge creation. During this session you will get an insight into the views of transparency of the experts that lead the CoreNet Global UK Chapter Communities from an occupier and service provider perspective. The CoreNet Global UK Chapter leads for Strategic Portfolio Planning, Sustainability, Manufacturing and Industrial, Strategic FM and Workplace will initially discuss their views on how the lines between each of the expertise will become more and more blurred as the technology revolution forces change. This will be followed by a Q&A which will allow you to understand more about how you can become more actively involved and drive the agenda for the future.

13 September 2017 | 13:30 - 14:30

Mindful Leadership

During this workshop, Louise Chester will share the latest research from Potential Project’s upcoming Harvard Business Press book ‘The Mind of a Leader’ and how to deploy certain mind training techniques to sustain mental effectiveness throughout your day.

13 September 2017 | 15:00 - 16:00

FutureForward2025: Envisioning and Forecasting CoreNet Global’s Future

What will the successful association model look like in 2025? What is the future of belonging, convening, and learning? Attend this discussion-oriented session to add your voice to a global conversation intended to formulate bold ideas that advance the organization and ensure its relevance, fluidity and indispensability for years to come.

13 September 2017 | 15:00 - 16:00

LIFEWORKING: Powered by Human Experience

LIFEWORKING goes beyond work-life-balance. It's how people feel about their place of work; how empowered, engaged and fulfilled they are; the positive, purposeful fusion of life and work based on real human experiences. A place of work is more than just a property. It's an environment that can help individuals and businesses achieve their ambitions. In phase one of this global research project with 7000+ employees across 12 countries, we set out to demonstrate how transformational Experience can be for end users. This research has helped develop a unique tool to help organisations define, measure and implement their experiential priorities. Built around the three pillars of engagement, empowerment and fulfilment the tool can help organisations of all sizes to meet their LIFEWORKING ambitions. Dive into the 10 recommendations to drive human experience and deliver future-proof workplaces.

13 September 2017 | 15:00 - 16:00

It’s a Wicked World

The enterprise focus for the last ten to fifteen years has been on improving processes and increased efficiency. In an ever changing world or organisation with multiple clients, stakeholders and objectives, one style of leadership is not going to be enough to deal with the different problems you will encounter.

13 September 2017 | 15:00 - 16:00

What’s Next for the Contingent Worker?

This panel session will assess the proposition that current workspace design is "failing" the part time worker. Offices have been unsuccessful in enticing women back into work and are failing the contingent workforce that use the workplace in a different way. With an ageing population in many EMEA countries, it is imperative that occupiers engage these workers.

13 September 2017 | 15:00 - 16:00

Intelligent Risk-Taking

If there is one constant in business, it’s change. But knowing the change isn’t the hard part—taking the right measured, intelligent risks to achieve the change often is. In this interactive session, you will learn how to identify barriers to change as well as how to employ sensible risk-taking strategies to overcome these barriers. Both personal and organizational change models will be discussed as well several tactics that leaders and teams can use to make meaningful movement forward with significant change challenges.

13 September 2017 | 16:30 - 17:00

Tech Hub - MyIT, Digital Workplace

MyIT, BMC’s Digital Workplace is a family of products built to maximize employee agility, productivity and engagement by delivering the same consumer-oriented experience workers enjoy in their personal lives. In the digital workplace, IT, HR, facility management and business groups can offer employees one-stop-shopping for the tools they need to do their work effortlessly. Combining mobile apps and social collaboration, formless requests and context-aware services, workers can find answers, request services and ask for help with the ease of Amazon and speed of Facebook. Providing more time to focus on profitability.

13 September 2017 | 16:30 - 17:00

Privacy and Security - The Gordian Knot of the Connected Workspace

The connected workspace transcends traditional borders of space and time; it's where you go to work, but it's also in your pocket, and in your home, whenever you want it. The devices we use and the space we occupy generate thousands of data points about where, when, and how you work, but at what cost? CRE teams need to embrace existing and new capability to extract value from IoT through data analytics, whilst balancing the regulatory and risk concerns of the business. This session will highlight key issues of data privacy and cybersecurity, and will provide practical solutions from corporate occupiers.

13 September 2017 | 16:30 - 17:00

Young Leader xChange - Hello Tomorrow - Changing the World by Changing Perceptions

The world is changing and we are looking forward to exiting times. Flying cars, life-long health, artificial intelligence, robotics and the integration of virtual worlds into our lives are in line and just waiting to get the final touch. We are all in the drivers seat to be the creator of the change that we want to see happening in the world not only by innovating but also by changing the perception of how we see the world. In this session we will explore how we can provoke our old perceptions and challenge the status quo. We will look at how small changes can impact the world and how change emerges from various sources.

13 September 2017 | 16:30 - 17:00

Transparency in the Service Space in Africa

Given the increasing trend of outsourcing and the consolidation in the services sector, the blurred lines between internal and the external supply chain teams have never been more prominent. Whilst there are controls in terms of transparency and real estate advice provided in the more developed markets, there are potentially significant conflicts in emerging markets. This is due to numerous factors ranging from impartiality, to lack of independence between landlord and advisor, and insufficient experienced talent. The potential lack of transparency effects many aspects of real estate, but none more so that the outsourcing and resilience risk associated. This panel discussion will investigate the subject of transparency in emerging markets and how resilience will play a significant role moving forward.

14 September 2017 |

Active Architecture: Data Insights to Action

As the widespread adoption of smartphones brought our population online, networked systems generated incredible value across sectors, creating entirely new economies. Systems as diverse as taxi hailing and deep sea research are enabled by GPS in smartphones. Yet many of today’s buildings remain analog. This is not for lack of sophistication – technologies are emerging that are bringing buildings online. Embedded digital/physical systems form an Internet of Things (IoT), in buildings, are generating a tremendous amount of spatial data relating to temperature change, movement, and interaction.

14 September 2017 | 9:00 - 9:30

Knowledge Café - Improving Built Environments and Employee Experiences through IoT & Big Data

The importance of employee health, well-being and productivity has increasingly come to the attention of most organisations. More recently there has been an increasing amount of evidence on the importance of indoor environmental quality and its related effects on health. This research has driven the need for better assessment of current conditions and identification of the best methods for improvement. Advancements in technology such as environmental sensing, data processing and big data analytics when combined with research findings can enable organisations to efficiently evaluate spaces and generate recommendations in the real world. The session will demonstrate how IoT and Big Data technology has been applied to reveal issues through using a concrete example of chemical (tVOC) exposure. You will have the opportunity to discuss how data-driven approaches improve understanding of human experiences indoors and impact planning, design and maintenance of indoor spaces.

14 September 2017 | 9:00 - 9:30

Building a WELL Agenda – The Next Frontier

Studies have shown that healthier, inspiring ‘WELL-focused’ workplaces lead to more productive and better performing employees. In parallel, the war for talent has meant that staff are looking for companies that share their values, with health and wellbeing deemed a high priority. The recent launch of the WELL Certification, the first building standard to focus on enhancing people’s health and wellbeing through the built environment has provided a much needed third party benchmark. The question is, how is it manifesting within the marketplace and are we reacting with the gusto it should demand? Discover what early advocates are doing to ensure the WELL agenda is a key part of their organisational strategy and lessons learnt.

14 September 2017 | 9:00 - 9:30

Tech Hub - Space Per Head Is Dead

Given today's highly mobile workforce, designing for "space per head" is not only too imprecise to be useful, but it also can be downright misleading as a metric for spending decisions and strategies. Real estate is not about squeezing out every drop of space based on headcount. It's about being efficient to the point where your company has the luxury of investing in real estate programming that will advance the business value proposition. Accomplishing this in a world where workers roam more freely than ever requires rigorous, scientific technologies that can gather and conceptualize space usage data at the team level. Discover how Microsoft is solving this important industry problem using the cloud, machine learning, analytics, and sociometric data across its global portfolio. See what Microsoft has learned about how precise, accurate attendance knowledge can help businesses both be smarter about space design and shift real estate thinking and investments to a more strategic plane.

14 September 2017 | 9:00 - 11:00

Learning Theatre - Workshop: Fostering Innovation in Your Business

Why are we confronted oftentimes with difficulties concerning innovation in real estate? In this workshop we will show that individuals, organisations, and whole industries are based on specific patterns of thought and patterns of how they perceive the world. On the one hand these patterns define their business and guide their behaviors.

14 September 2017 | 9:45 - 10:15

Young Leader xChange - Speed Mentoring

This roundtable session will foster mentoring relationships with seasoned corporate real estate executives and those new to the profession. The informal question and answer session will provide a comfortable platform for career advice and best practice sharing.

14 September 2017 | 9:45 - 10:15

Tech Hub - The Art of Being Connected

We are all connected and with the ever increasing penetration of the internet the world is moving closer together. It has become the new normal to be in interaction with people in different countries by sharing information and building new communities in the digital world. Borders that we have drawn on maps are fading more and more away. This digital world brings new opportunities and new challenges alike. We are entering a world that is in need for a new mindset and we have to learn how to navigate through digital ecosystems. This session will give hands-on advise on how to make the most out of being connected and explore rulesets in the digital world.

14 September 2017 | 9:45 - 10:15

Knowledge Café - Working Well - How Work Can be Good for You

Toxic workplaces jeopardise employee wellbeing, leading to poor productivity, long-term sickness and ultimately impacting staff recruitment and retention. While most organisations recognise the importance of keeping employees safe, the same focus is not always given to wellness. With 9.9 million working days lost due to work-related stress, depression or anxiety in Great Britain in 2014/15, employees' health and happiness can have a direct impact on business performance. Making improvements to the physical environment can help organisations create spaces and working cultures that encourage creativity, support wellbeing and increase job satisfaction. Redesigning and reimagining the workplace to better support how work is done now and in the future not only enhances wellbeing, it also improves performance and productivity. Discover five key steps organizations should take to rethink the physical environment to improve employee wellbeing, including looking at internal pollutants, team neighborhoods, biophilia and big data

14 September 2017 | 10:30 - 11:00

Tech Hub - Using Virtual Reality to Assess Office Speech Privacy

Communication is key to the success of a workplace. Different people have different communication needs – some need to be able to speak face-to-face and to be understood, others require privacy, while others need to be distraction free. The concept of speech intelligibility (being able to understand, as well as hear, speech) is familiar to us all. But, how do we express this in workplace design? Computer simulations allow us to create auralisations, to predict how a space will sound before it is built. Combined with virtual reality, we now have a tool that lets people see, as well as hear, how a space will look and sound whilst still in the design stage. This is a game changer and moves the often abstract nature of acoustic design into something that everyone can understand and appreciate. Developments in new technology and how it is being used to aid design, including audio visual demonstrations are part of this timely session.

14 September 2017 | 10:30 - 11:00

Young Leader xChange - Entrepreneur Corner

Entrepreneur Ryan Kohn will discuss how they grew start up business Propercorn into the U.K’s fastest growing premium popcorn company, selling over 3 million bags of popcorn a month. This is an opportunity to hear about the challenges he and his business partner Cassandra Stavrou faced along the way, as well as understand the culture they have worked so hard to create through their new offices in Islington.

14 September 2017 | 11:15 - 12:15

Improving Decision Making At Oracle

An important way for Real Estate to show value and to align with corporate strategy is in the location selection process. Recently Oracle used its internal location assessment tool and process to select a new location for a growing line of business in Europe. Delft University of Technology (TU Delft) and Oracle collaborated on testing a new model for assessing locations based on Delft research, called Preference-based Accommodation Strategy (PAS), and ran a parallel location assessment. The primary difference in this tool is the use of preference curves, rather than the more standard weighting of criteria. By using the same data and criteria as the previous study, but working with the Oracle business contact to establish preference curves, the model was used to compare the prior results. Not only did the PAS model confirm and provide better detail on the selected location, it could also be used to select the best combination of multiple locations.

14 September 2017 | 11:15 - 12:15

Corporate Real Estate Metrics: Enablers or Barriers to Workplace Transformation?

The world of workplace has more data at its disposal than ever before. This has the potential to fuel a new wave of evidence-based, human-centric design. But it also has the potential to fuel myopic data-driven mistakes. There are many frameworks to help those working within the corporate real estate (CRE) realm acquire a holistic view of how assets are performing.

14 September 2017 | 11:15 - 12:15

Atlassian: A Revolution in Workspace

As one of Australia's fastest growing companies, Atlassian is a revolution in workplace. They believe that great software is built with a manifesto, an iterative process, and one that places customers at the highest priority. Over the past 5 years Atlassian has been voted in the top 3 of Great Places to Work.

14 September 2017 | 11:15 - 12:15

A View From the Trenches: Data Governance Practices and Innovations in Corporate Real Estate

Corporate Real Estate (CRE) data has become a critical component of overall corporate digital information strategy. CRE analytics' potential impact on the wider business is huge. Companies that embrace internal and external data, manage its flow carefully but efficiently, and structure it to create actionable information and insight have a strong competitive advantage. There is a wide array of opportunities in CRE to drive operational efficiencies through quality data. This panel discussion will share the real life stories and data governance practices from the CRE experts that have started on the Data Governance journey. Join them for a rich discussion of how to successfully implement a coherent data centric strategy, challenges, and lessons learned.

14 September 2017 | 11:15 - 12:15

The Neuroscience of Mindfulness

Join this focused workshop to understand the limitations of the brain’s executive centre and how to deploy the neuroscience of optimal performance. Get a clear overview of the growing neuroscience evidence base of the benefits of mindfulness for attention, stress reduction, performance, decision-making, emotion regulation and wellbeing. Explore the case for a mindfulness-based leadership paradigm for the 21st century.

14 September 2017 | 14:15 - 15:15

Balance and Renew Your Energy Workshop

The way in which we work can cause exhaustion and contribute to job stress. This lively workshop demonstrates valuable stress and resiliency techniques that can improve and nurture your energy, restore focus and help to prevent injury and illness. During the workshop you will have the opportunity to use biofeedback monitors to gain insights into your energy levels and how to reduce fatigue.

14 September 2017 | 14:15 - 15:15

Demystifying Experience Design in FM and CRE

The notion of creating a great “experience” for customers has long been central to achieving customer satisfaction and brand loyalty. However, few users of experience-design methodologies have applied their concepts that are well-tested in User-Experience fields (technology, tourism) to the workplace. Retailers have argued that experiences are a new type of economic value, distinct from commodities, goods, and services. In a highly-commodotized world, it would seem like the authentic design and application and scaling of consumer-facing experiences would be adopting in fields other than retail.

14 September 2017 | 14:15 - 15:15

EXPLoRE 2017: International Cities Business Index

The ability to quantify and evaluate cities is a tremendous first step in determining future suitability of business operations in any site selection process. The Explore 2017 International Cities Business Index identifies the merits of key regional cities of commerce and establishes empirical reasoning towards leveraging the benefits of location in the global economy. The ExPLoRE report series is defined by site selection methodology, the cornerstone of which is thorough Examination of Places and Locations through Research and Evaluation (EXPLoRE). The locations in this report represent 469 cities with populations of at least 500,000 in 2015. Real estate cost and location are only part of the equation with additional emphasis is being placed on labor, training, utilities, and brand perception.

14 September 2017 | 14:15 - 15:15

Co-Working Is Here to Stay

There is a major change happening in workplace systems. Perhaps, you are not aware of its magnitude. It’s Co-Working and there is no next thing after co-working. There is a reason that WeWork has grown so fast and is now New York's largest tenant. It's about the fundamentals that we ALL want: choice, freedom, trust, flexibility, diversity, and experience over ownership. These are in fact the fundamentals of the next generation of Activity Based Working and Agile working systems. This session will show you how no organization will survive into the future without a workplace or a culture built on these fundamentals.

14 September 2017 | 14:15 - 15:15

Cities of Influence - Where to Find the Best Talent

Where can superior talent be found? Participate in an audience quiz and learn about the eleven objective factors that can be used to measure attractiveness. These factors were identified using highly detailed analysis of a wide range of aspects impacting the attractiveness and magnetism of twenty major European economic hubs. The factors: Economic Output Workforce Size & Composition, Economy/Workforce Orientation, Labour Capacity & Growth Prospects, Fresh Talent: Students & Universities, English Language Skills, City Affordability Factors, Labour Cost, Office Availability & Cost, Country Risk and Labour Market Flexibility, will be posited against twenty major European economic hubs. One of the critical components of the research highlights the need for occupiers to focus on talent, and the productivity of that talent.

14 September 2017 | 14:15 - 15:15

Shell’s Krakow Service Centre Strategy

Shell successfully delivered a strategy of consolidating business operations into selected cost-advantaged locations alongside a rigorous program of simplification, standardisation and automation. They currently have 7 Business Operations centres globally spread across several business partners including Finance, HR, IT, Procurement and Downstream. One of the main centres of Shell Business Operations (SBO) is in Krakow, Poland and is the focus of this case study presentation. Discover how Shell’s CRE team acted as strategic service provider and partner. Shell’s Real Estate team managed the project, from site selection and lease negotiations to fit out and move. Lessons learned will be shared including: delivering a workplace for Generation Y, brand awareness, wellbeing, sustainability, connectivity, amenities and creating Shell’s culture for a vibrant community of service minded staff.

14 September 2017 | 14:15 - 15:15

Gamification, Sensors, Wearables: Innovative Tools for Anytime/Anywhere Performance Tracking

Digital technologies are changing how, when and where work is performed. Remote working, activity-based working, e-working, smart working, flexible work - may save corporate resources and employee time, while possibly improving work-life balance.

14 September 2017 | 15:45 - 17:00

Closing General Session: Are You Future Proof?

You live in a time of extraordinary change. Technologies are advancing at exponential rates and business disruption is the norm. What was learned at school and university is now severely outdated. David Rowan, Editor-at-large of WIRED magazine’s UK edition will spark your imagination as he deconstructs tech trends in real time – how the Internet of Things, Artificial Intelligence, Big Data and more are changing business and consumers. He’ll help you connect-the-dots, see new opportunities, and think differently.